According to Eurostat figures from 2025, a significant portion of the EU’s population engaged with public agency online platforms. A remarkable 71.9% of individuals aged 16 to 74 across the European Union utilized these websites or applications, marking a 1.9 percentage point increase over the previous year of 2024. This demonstrates a growing trend in digital government adoption.
Within North Macedonia, the uptake of e-governance services was particularly notable. A substantial 32.32% of citizens accessed these digital government offerings. The most popular services among Macedonian citizens centered around practical tasks.
Specifically, downloading or printing official forms accounted for 17.11% of usage, followed by searching for official documents or certificates at 15.44%. Accessing public databases or registers was utilized by 12.94% of citizens, while accessing personal information represented 10.96% of all electronic government services. When compared to neighboring nations, Greece led the way with 71.99% of its citizens utilizing e-governance services.
Croatia followed closely at 65.68%, with Serbia at 64.23%, Montenegro at 52.39%, and Bosnia and Herzegovina at 50.87%. These figures highlight the diverse levels of digital engagement among citizens across the region, particularly emphasizing the adoption of services in Macedonia.
Topics: #citizens #services #macedonia