The acting Minister of Labor, Family, and Liberation War Values, Andin Hoti, has formally signed a new decision establishing standardized protocols for citizen communication. Under the terms of this decision, all incoming citizen submissions—including requests, complaints, and suggestions—must be officially registered by the relevant departments. Furthermore, the ruling mandates that citizens are entitled to receive a substantive response or a status update regarding their submission within a period of ten working days.
During the announcement, Minister Hoti emphasized that respecting the rights and input of the citizenry is a fundamental duty incumbent upon every public official. He stated that improving the quality of service provided to the public has been a core focus since he assumed his role. Hoti elaborated that the ministry has undertaken several initiatives to enhance accessibility.
These efforts included the establishment and operationalization of new, dedicated communication channels. These channels are specifically designed to streamline the process for citizens needing to submit complaints, make formal requests, or seek general information from the Ministry. The implementation of these measures reflects a commitment to greater transparency and efficiency in public service delivery.
The new decision aims to institutionalize accountability, ensuring timely and documented engagement between the government and its constituents.
Topics: #minister #hoti #decision
